Frequently Asked Questions
I am no longer able to take part in an event, can I have a refund?
No – your entry fee has already been invested in the event, however you can transfer your entry to another participant.
I missed the entry deadline for this race, can I go on a Waiting List?
No – Stampede Sports do not operate a Waiting List for any of its events, however we do allow transfer of places where a participant is no longer able to take part in the event.
Can I transfer my place to another participant?
Yes – as long as it is before the transfer deadline date which is typically 5-days before the event.
How do I transfer my place to another participant?
If you have signed up using an EntryCentral named account, then you can reassign your own entry to another participant (subject to approval by the Event Director) through your EntryCentral account;
Stampede Sports are unable to intervene where EntryCentral named accounts are used and you should refer to the EntryCentral User Support page for assistance.
If you have signed up using an EntryCentral Guest account on EntryCentral then send an eMail from the address that you registered with and for your replacement please advise: Name, Gender, Date of Birth, Address, Club and eMail address to email@example.com
It will be your responsibility to forward on any required event materials eg Race Number.
I took out insurance when I signed up for an event, can I have a refund ?
Event Protect insurance is not operated by Stampede Sports and so you will need to contact them directly, should you wish to make a claim.
I have not received my race number/chip, what should I do?
If your race number has been posted out to you and has not been received within 48-hours of the race day, then please contact Stampede Sports who can organise a replacement number for collection on the day, which will require you to produce a copy of your registration eMail from EntryCentral. However, if you have received your place through a transfer or you have moved house since registering for an event and not provided updated address details then this will be chargeable @£5.00
Can I run wearing a personal audio device (MP3/iPod)?
No – several of our events take place on roads open to traffic and so it is important that you are aware of your surroundings and able to hear verbal instructions from course marshals. Any participant spotted wearing a personal audio device during an event will be disqualified.
Can I run with a baby-buggy ?
Can I run with my dog?
I am a visually impaired runner, can I run with a Guide?
Yes, please contact the Event Director and advise the name of the Guide, who must be clearly marked as such.
Will my finish time appear on Power of Ten?
If the event is held under a license issued by UK:Athletics then “yes”, however most of our running events use permits issued by the Association of UK Running Clubs which utilise the Tops in Sport ranking system.
How do I know that the course is accurate?
All of our road running events are certified as accurate and can be looked up on the website of the Association of UK Course Measurers.
I am listed in the results behind a finisher with a slower time, how can this be?
This is possible in our running events where Chip-Timing is utilised, as for the purposes of award allocation results are produced based on the Gun-Chip time which can differ from the Chip-Chip time.
How do you calculate the scores for Team Prizes?
Team prizes where offered, are calculated on the lowest sum total of finishing positions within a gender of participants belonging to the same club as declared on their registration form. No club amendments will be accepted after the race has started, though we will endeavour to spot incorrectly spelled club names.
I finished in the Top-3 but I was also the first Vet40, which award will I receive?
You would receive the award related to the Top-3 position and the Vet40 award would go to the first Vet40 finisher outside of the Top-3.
Where do I wear my race number?
Your race number must be pinned to your front where it can be clearly seen by race officials ie not under any clothing, and also where appropriate detected by chip timing systems.
Do I need to wear a cycle helmet?
Yes – all of our cycle events require the wearing of a helmet which conforms to BSI 1078.
What happens if I have a technical malfunction on the bike?
All participants are expected to be self-sufficient in remedying minor technical issues whilst cycling eg puncture repairs, however in the event of a major malfunction eg snapped frame or chain, if you are unable to proceed to the nearest event hub then contact the Event Director who will assist in getting you and your bike back to the Start/Finish.
Any more questions?
If you can think of anything then please drop a line to firstname.lastname@example.org